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How to Share Bad News Without Demotivating Your Team
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How to Share Bad News Without Demotivating Your Team
If you have been leading for a very long time, you've experienced bad news that you need to relay to someone or to your entire team. I do realize that there is "bad news" and there is "seriously-work-and-life-changing-bad-news", but regardless of the depth, leaders worry about the impact the news will have on the psyche, attitude and motivation of their teams. While this is an important worry, there are other factors to be considered that will change your approach to your expectations, as well as your results if you're to share bad information. Before Your Start... It's bound to happen. In the first place, as I've said before (and you already know) bad news will surface. As a leader, you can't be shocked by the fact that you've got an heavy extremely difficult message to convey and you have to be ready to convey it. Don't wait. The act of putting off the problem doesn't improve it in the least, it often will make it worse. We all know this. Let others know what you know as soon as you are aware of it. How bad is it? The answer to this question depends heavily on the perspective you have. There is no doubt there are instances in your own life where you believed that news was bad, and that with the wisdom that comes from time, that "bad" thing either wasn't as bad as you thought or actually became something good. Keep this in mind when you prepare to deliver the message. Consider the entire perspective. The situation could be negative, but is it all bad? If we frame it as negative from the start the likelihood of you (or anyone else) not seeing anything other than negative are drastically reduced. Before you deliver the message, make sure you're seeing it from all angles. When Delivering the News... Be aware of the negative, then make sure you share the bad. In the previous paragraph, I encouraged you to gain a greater understanding of the situation and the news. I'm not suggesting you make the news seem more positive or make things seem better that they really are. I'm suggesting that you help people see the full picture - warts, scars and also the potential. The goal is to convey the message clearly and assist your team to move past it. Without a 360 degree view it's harder for them to progress. Shut up and allow people to ask questions. It's actually two tips in one, but the first is required to get to the second. Make your remarks and talk about the news, then put it down. The longer you speak, the more sour you'll be. Understanding and acceptance come through conversation, not listening. Ask your friends questions regarding the news - as to what it's about as well as the implications. Allow people to let people vent. Depending on the nature of news stories, individuals may be upset, angry and angry. They should be able to let some of their feelings out. It's been proven the longer negative feelings are held up, they get bigger in size, more destructive and more intense. Allow people to share their worries and remember that your job isn't to defend explanation, explain, or "fix", just to allow them to talk. Keep your eyes at the long-term. It's the news, and the facts are what they are. There is nothing that can be altered right now. To keep your team moving forward , you must assist your team to move beyond the news to look ahead to what's next. There may be multiple meetings in order to encourage people to move forward, depending on the current news it could require a little time. However, in each communication with your team members and employees, help them focus on the future, which is something they can control. Moving Forward... Writing and delivering the message isn't all that you're hoping to achieve here. The issue isn't simply telling the bad news, however, doing it in a way that it doesn't demotivate your employees. If you've taken all three steps above, then you are making progress in the right direction however, as a leader it is your responsibility to keep people's focus at the future and what they can accomplish regardless of, or even in spite of, the disappointing news. Yes, depending on what the outcome is, people might need to grieve, but being in grief for too long is what that you were concerned about in the first place. Encourage people to lift their heads and move wrightmarshall forward, because the past is no longer relevant and they are only able to influence the future. Focusing on the future will generate the motivation, energy , and better future results everyone desires. Connect with leaders from all over the world as a member of The Remarkable The Leadership Learning System. Kevin Eikenberry is a leadership expert and Chief Potential Officer of the Kevin Eikenberry Group, a business that provides learning and coaching to help clients realize their potential through various training options, consulting

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